Privacy Policy
Last updated: April 17, 2025
This Privacy Policy describes how Paw’s (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from pawspawspet.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
1. What Personal Data We Collect and Why
1.1 Comments
When visitor leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
1.2 Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
1.3 Contact forms
When you submit a contact form on our website, we collect the personal data you provide (such as your name, email address, and message content) solely to respond to your inquiry.
* Current Retention: We retain this information only for as long as necessary to fulfill your request (e.g., resolving your question or providing customer support).
* Future Use for Marketing:
If we later decide to use your contact form data for marketing purposes (e.g., sending promotional emails), we will explicitly request your consent before doing so.
You may opt out of marketing communications at any time by clicking the “Unsubscribe” link in emails or contacting us directly.
* Data Deletion: Once your inquiry is resolved and no further communication is required, your data will be securely deleted or anonymized.
1.4 Cookies
Like many websites, we use Cookies to enhance your experience on our Site. Cookies are small data files stored on your device that help us power and improve our Services, remember your preferences, and analyze user interactions.
Types of Cookies We Use:
* Essential Cookies: Required for core functionalities (e.g., maintaining login sessions, shopping cart contents). These expire at the end of your browser session or after a short period.
* Preference Cookies: Remember your settings (e.g., language, display options) to personalize your experience.
* Analytical Cookies: Collect anonymized data to help us understand how users interact with the Site (e.g., page visits, session duration).
* Third-Party Cookies: Used by services integrated into our Site (e.g., payment gateways, analytics tools) for functionality or advertising purposes.
Managing Cookies:
You can control or block Cookies through your browser settings. However, disabling Cookies may affect certain features (e.g., login persistence, cart functionality). To learn more about third-party Cookies (e.g., payment providers), visit their privacy policies directly.
Our Commitment:
We do not use Cookies to track your activity outside our Site unless explicitly stated. All data collected via Cookies is retained only as long as necessary to fulfill their intended purpose.
For details about Cookies used by our e-commerce platform, visit WordPress’s Cookie Policy: https://wordpress.org/about/privacy/cookies/ .
1.5 Embedded Content
Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves as if the visitor has visited the other website. These websites may collect data, use cookies, embed third-party tracking, and monitor your interaction with the embedded content, including tracking your interaction if you have an account and are logged in to that website.
1.6 Checkout and Account Data
We collect information during the checkout process on our store.
What We Collect and Store:
* Browsing Behavior:
Used to show recently viewed items (e.g., “You May Also Like”).
Location, IP address, and browser type: For tax estimation, shipping calculation, and fraud prevention.
* Order Information: Shipping address, name, billing address, email, phone number, and payment details: To process orders, comply with legal obligations, and improve services.
* Cart Cookies: Track cart contents until your browser session ends.
Purposes of Processing:
- Send account and order updates
- Process refunds and complaints
- Payment processing via PayPal and fraud prevention
- Compliance with legal obligations (e.g., tax calculations)
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Send marketing messages (with your consent).
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Service improvements through data analysis.
2. Data Sharing and Third Parties
2.1 Required Sharing
* Password Reset: If you request a password reset, your IP address will be included in the reset email.
* Payment Processing: We accept payments through PayPal. When processing payments, some data (e.g., purchase total, billing information) is passed to PayPal. See PayPal Privacy Statement.
* Shipping Providers: To fulfill deliveries, we share recipient names, addresses, and contact details with trusted third-party logistics partners. These partners may vary depending on your region, order requirements, and service availability.
Compliance Assurance: All logistics partners are contractually obligated to:
– Handle your data in compliance with applicable privacy laws (e.g., GDPR, CCPA).
– Use your information solely for delivery services.
Transparency Commitment: If you wish to know the specific logistics partner(s) involved in your order or review their privacy practices, please contact us at pawspaws2024@gmail.com with your order number or relevant details. We will provide the requested information within 30 days.
2.2 Team Access
Administrators and Shop Managers can access:
* Order details (products purchased, dates, shipping addresses).
* Customer information (name, email, billing/shipping addresses).
Our team members have access to this information to help fulfill orders, process refunds and support you.
2.3 Analytics and Advertising Services
We may use third-party Service Providers to monitor and analyse the use of our Service.
* Google Services
– Google Analytics: We use Google Analytics to analyze website traffic. This service collects anonymized data such as pages visited, session duration, and device type. You can opt-out via [Google’s Opt-Out Tool] (https://tools.google.com/dlpage/gaoptout).
– Google Ads: If you interact with our ads on Google platforms, conversion data (e.g., purchases) may be shared with Google to measure ad performance. This data is pseudonymized and governed by [Google’s Privacy Policy](https://policies.google.com/privacy).
– Google for WooCommerce: When enabled, order details (e.g., product names, prices) may be shared with Google to optimize advertising campaigns.
* Meta Advertising: We may use Meta’s advertising platforms (e.g., Facebook, Instagram) to deliver personalized ads based on your interactions with our website. These services analyze anonymized user behavior (e.g., pages visited) to measure ad performance and optimize campaigns.
– Your Control: Manage your ad preferences or opt out of personalized advertising through Meta’s Privacy Center: Meta Privacy Policy.
– Compliance: Meta adheres to industry standards for behavioral advertising.
3. Data Retention
* Comments and Metadata: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
* User Accounts: For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
* Order Records: We retain order information (including your name, email address, and billing/shipping details) only as long as necessary to comply with legal obligations (e.g., tax and accounting requirements) and legitimate business purposes.
* User Reviews: Published comments/reviews are stored indefinitely unless deleted by you.
4. Your Rights Over Your Data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
5. International Data Transfers
We may transfer, store, and process your personal information outside the country where you reside. This includes processing by our staff, third-party service providers, and partners in those countries. If we transfer your personal information outside Europe (including the UK), we rely on recognised transfer mechanisms such as:
– European Commission’s Standard Contractual Clauses (SCCs);
– UK International Data Transfer Agreement (IDTA) or UK Addendum to the EU SCCs (where applicable);
– Other legally approved frameworks ensuring equivalent protection.
These safeguards apply unless the destination country has been deemed to provide an “adequate level of protection” by the European Commission or UK authorities (e.g., transfers to Japan or Switzerland). Examples of such transfers include payment processing (e.g., PayPal), cloud hosting services, and logistics providers.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
7. Contact Us
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at pawspaws2024@gmail.com
For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.
