Returns & Exchanges
We’re here to make every tail wag!
- Returns & Exchanges 🎁
Q: How long do I have to return an item?
A: You’ve got 14 days from the delivery date to request a return! 🕑
- Condition: Items must be unused, unwashed, in original packaging (tags attached!), and in resellable condition (no scratches, odors, or pet hair confetti!).
- Exceptions: We can’t accept returns for items damaged by pets or improper use (like a pup’s chew-tastic adventure!).
Q: How do I start a return?
A: Just follow these easy steps! 🐾
- Send us a message at pawspawspet2024@gmail.comspecifying your order number, your shipping zip code and the reason for your return.
- We’ll review your request within 2 business days and email you the next steps. P.S. Custom or sale items? Scroll down for details!
Q: What can’t be returned?
A: These treasures are forever yours:
- Custom items (personalized engravings, photo prints – we made them just for you!).
- Sale/clearance items (marked “Final Sale” – they’re already priced to wag tails!).
Q: Who pays for return shipping?
A: Let’s keep it fair! 💌
- We pay if it’s our oopsie (wrong item, defect, or damage during shipping).
- You pay for “just not my style” returns.
- Local returns: Use any carrier (costs vary by service).
- International pals: Sadly, we can’t accept returns or exchanges for international orders. But email us – we’ll brainstorm solutions! 🌍
Q: When will I get my refund?
A: Once your return arrives at our warehouse (and passes our snuggle-check 🧐), we’ll process refunds in 5 business days. 💸
- Refund method: Goes back to your original payment.
- Coupon users: Your discount will be restored to your account!
Q: Help! My item arrived damaged/wrong!
A: Oh no – let’s fix this fast! 🚨
- Snap 4 photos (show the issue + order number label).
- Email us at pawspaws2024@gmail.comwithin 7 days.
- We’ll reply within 2 business days with a solution.
Q: How else can I reach you?
A: We’re here to help! 👂
- Email: pawspaws2024@gmail.com
